Privacy Policy

Overview

Move Trust Hub ("we," "us," or "our") operates movetrusthub.com, an independent directory and quote-matching service for interstate moving companies. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your choices.

By using our website, submitting a quote request, leaving a review, or contacting us, you agree to this policy. If you do not agree, please do not use our services.

Information we collect

We collect information you provide directly and limited technical data automatically:

• Quote form: name, email, phone (optional), origin and destination ZIP codes, move date, home size, estimated volume/weight, inventory notes, and service preferences.
• Review submissions: reviewer name, email (kept private), rating, review text, optional photos, optional move date, and carrier DOT/MC number.
• Contact form: name, email, subject, and message content.
• DOT verification searches: carrier number searched, timestamp, source page, and anonymized IP address for abuse prevention.
• Technical data: browser type, pages visited, and referral source via standard analytics (when enabled).

How we use your information

We use personal information to:

• Process and route quote requests to licensed moving partners.
• Send quote confirmations and service-related emails you request.
• Moderate and publish customer reviews when approved.
• Respond to contact inquiries, data corrections, and privacy requests.
• Prevent spam, fraud, and abuse (rate limiting, duplicate review detection).
• Improve our directory, tools, and website performance.
• Comply with legal obligations.

How we share information

We do not sell your personal information. We may share data with:

• Moving partners: when you submit a quote request, we share relevant move details so licensed carriers can contact you with estimates.
• Service providers: Supabase (database hosting), Resend (transactional email), Vercel (hosting), and Brevo (optional CRM sync) — only as needed to operate the service.
• Legal requirements: when required by law, court order, or to protect rights and safety.

Data retention

Quote requests are retained to support lead routing, analytics, and dispute resolution. Review submissions are retained for moderation and display (approved reviews are published; rejected reviews are not shown publicly). Contact messages are retained as long as needed to resolve your inquiry.

You may request deletion of your personal data at any time (see "Your rights" below).

Security

We use industry-standard measures including HTTPS encryption, access controls, and Row Level Security on our database. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data, and to opt out of certain processing. To exercise these rights:

• Email hello@movetrusthub.com with subject "Privacy Request".
• Use our contact form and select "Privacy / data deletion request".
• Include enough detail for us to locate your records (email used on submission).

Children's privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. Contact us if you believe we have collected a child's information.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of the site after changes constitutes acceptance of the updated policy.

Contact us

For privacy questions or data requests, contact us at hello@movetrusthub.com or via our contact page at movetrusthub.com/contact.